How to deal with Honda HDS HIM “Timed out waiting for device to initialize” problem?

How to deal with Honda HDS HIM “Timed out waiting for device to initialize”problem?

A few days ago,my friend bought the Honda HDS HIM double board diagnostic scanner with Z-TEK USB1.1 to RS232 Convert Connector. When he connected the Z-TEK with Hinda HDS HIM,it failed to communicate with the computer.(The Z-TEK connector is good.)

He sent me the error screenshots here:

Here is the error message on the picture:

a)Update the MVCI with the provided communication cable,if necessary.
b)To connect the MVCI wirelessly,run the MVCI Connection Manager from your PC Desktop or Start menu.
c)To change the wireless profile on your MVCI,run the MVCI WiFi Setup Wizard from your PC Desktop or Start menu
d)Your local firewall settings may also block MVCI communication
e)Check your local firewall or anti-virus software settings.
f)Ensure cables are correctly connected if you use USB or Enthernet cable.

He re-installed the Z-TEK USB1.1  driver and set the COM port for several times. But it still got the same error:

He asked me for help. I suggest him to do bellow setting:

1.Better to change his Windows XP operating system
2.Follow the video guide to connect Honda HDS and Z-TEK USB step by step.

Notice：
1.You'd better disable anti-virus software before software installation.
2.You'd better set the COM port to COM 1.